Implementation Project Manager, TPA Employer

Job Summary:

The Implementation Project Manager, TPA/Employer (IPMT) is a highly motivated professional with at least 3 years of successful project management experience interfacing with TPA and/or employer type clients to manage projects that could include transitioning clients to Navitus from their current PBM, implementing new services/programs, facilitating a change in vendor relations, i.e. TPA, disease management organization, etc. and more. The position is responsible for the building an early relationship with the clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The IPMT must have strong relationship skills to be able to work with not only the client team members, but also with the subject matter experts within Navitus which will be key to a successful implementation. Excellent communication skills is necessary to ensure that all team members are kept well informed of the requirements, any changes, progress status and any potential issues. The IPMT will additionally be responsible for supporting other client projects as needed and lead and contribute towards team goals.

Job Duties Include:

  • Prepare for and facilitate a new TPA or employer client Kick-off Meeting for the purposes of requirements gathering and discovery

  • Assist the Client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation

  • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds

  • Create and maintain a high level project plan

  • Continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status report formats

  • Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the Navitus subject matter experts assigned to the project

  • Provide go-live support either through remote access or internal on-site access. This requires working on January 1st of each year and other non-business days as needed

  • Facilitate Post Implementation Review meetings with a new TPA or employer client

  • Support other client related projects that require project management services

  • Support internal department projects

  • Travel to Client sites as needed

  • Other related duties as assigned/required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Bachelor's degree in business, marketing, or related area preferred

Job Qualifications:

  • Knowledge of PBM or health care industry required

  • Prefer at least 3 years project management experience, working with external clients

  • Ability to work independently and prioritize work in order to meet client and internal needs

  • Strong team orientation, commitment to sales and client service and desire to succeed

  • Willingness to travel as needed to meet client requirements

  • Excellent verbal and written communication, presentation and negotiation skills required

  • PC skills; Microsoft Office, Email, and Internet

  • Valid State Driver's License and current Automobile Insurance Policy

Key Skills/Competencies:

  • Critical thinking/Problem-solving

  • Judgment and Decision-making

  • Influence and Persuasion

  • Negotiation Skills and Conflict Resolution/Management

  • Communication Skills (written, verbal/presentation and active listening)

  • Teamwork/Collaboration

  • Customer-Centric Skills, and ability to understand internal and external customers

  • Strategic Thinking/Systems Aptitude Thinking

  • Project Management and ability to prioritize continually/multi-task

  • Leadership

  • Understanding and coping with constant change

  • Ability to build and manage relationships

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