Service Manager

Because of continued growth we are looking for an experienced Service Manager to join our team in Kaukauna, WI.
Responsibilities will include to manage and direct all aspects of the Service Department operations which insures customer satisfaction and maximum efficiency for the business. Coordinate activities and cooperation with other departments of the business to best serve the needs of the customer. Maintain and document safety notices on customer owned equipment. Stay current on all manufacturer updates and competitive equipment. Responsible for insuring OSHA standards and company safety policies are complied with at all times. Update and teach Service Technicians as well as be willing to assist Service Technicians when needed. Oversee the charges for all service tickets, including:
customer, internal and warranty work in a timely manner. You will be responsible for service documentation, ordering parts as necessary through the Parts Department, maintaining service trucks, and travelling to customer sites.
To be qualified, all applicants should have a minimum of three years of experience in related field. Prefer mechanical and supervisor background. Ability to understand and follow instructions in English. Lift up to 50 pounds. Proficiency in Microsoft Office and familiarity with ERP & CRM systems Excellent written and verbal communication skills.
Compensation and Benefits - Ditch Witch Midwest offers you an excellent compensation and a benefits package including:
Medical, Dental, Vision, 401k with Profit Sharing program, uniform and boot allowance.
This job description does not list all the duties of the job. You may be asked by supervisor or manager to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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